Questions and answers

The package costs DKK 4,995 including VAT per week and includes four hours of effective support and up to 50 customer calls per week. I record time by the minute. If extra time is needed, we agree on it first.

No. You hire an office assistant week by week, with no long commitment. We agree in advance when to start and which tasks to prioritize.

That is exactly why the support can be hired one week at a time. You can use it when calls, quotes or follow-ups pile up, or when you need a clearer overview of your cases.

For example, answering calls, customer messages, quote preparation, follow-up, research and keeping an overview of tasks. We agree on the tasks together, so you know what the time is used for.

Phone support is available on weekdays from 8 am to 3 pm. Meetings and other tasks may affect availability. If I cannot follow up straight away, I will do so as soon as possible.

No one can promise that a customer will say yes. I can help keep the conversation moving, follow up on agreements and make sure enquiries are not forgotten. You can track tasks and status in the customer overview.

No. We first agree which information and systems are needed for the specific tasks. You can follow registrations and status in the customer overview, and we clarify access before we begin.

I will let you know before any extra time is used. We agree separately on any additional time, so you know the scope before we continue.

No. Tell me what is causing the most trouble right now — for example, missed calls, quotes that need follow-up or cases you want a clearer overview of. Then we can decide together what makes sense to start with.

Yes. If you mainly need standard calls answered, messages sent or appointments booked, call answering or AI may be a good, cheaper choice. The Kontorsvend package also includes four hours of effective help each week with quotes, customer follow-up, project coordination and an overview in the customer system. Compare the tasks being completed, not only the subscription price. If you only need calls answered, my package may not be the right choice.

Quick replies matter, and AI can help with routine enquiries. But when a customer needs to feel understood, clarify a job or know what happens next, personal contact makes a difference. An office assistant helps keep the human conversation and follow-up going, while the customer system keeps agreements and status together. You can still step into the customer conversation whenever your expertise or relationship matters.

Yes, within the boundaries we agree on. I can take initiative, suggest next steps, create an overview of tasks and plan the process with you. I record agreements, responsibilities and follow-up in the customer system. You keep the decisions about the technical work, prices and solutions.

The customer system keeps enquiries, quotes, follow-up and next steps together in one place. You can check status, see what I am working on and get an overview of who needs to do what. This makes it easier to keep track of cases when you are out on a job.

I am your experienced, regular point of contact. My team helps with the agreed customer and office tasks, so the work is assigned and followed through. I train the team in great customer care and follow up on quality and next steps. We agree clearly on what the team can handle and what you need to approve yourself.